FREQUENT ASKED QUESTIONS (FAQ)

 

This section should answer your questions.  Please select the tabs for the type of question you have.

 

 

QUESTIONS OF COMMON INTEREST

 

 
 

How to become Member?

You only have to click here and to fill the form.
 
 

What are the advantages to be Member?

Registration is FREE and allows you to customize our search engine and thus see only the offers available in your area. You can also compare the best products since the offers are converted into your currency. It also allows you to participate in our contests and you can be notified about special offers or limited time offers.

 

  

Is my information secure?

Yes. Your personal information can be found in the "Profile" section and can only be seen by you when you log on. Make sure you keep secret your username and password and use the "Logout" button when you finish your session. To find out how we use your information, please refer to our Privacy Policy.

 

 

I forgot my password, what can I do?

You only have to click here!
 
 

I forgot my username, what can I do?

You can click here to send us an email with your first name, your last name and your address and we will do further research to find your account. Your username and password will be sent to the email address entered in your Profile.<
 
 

How to close an account?

If you want to close your account, you simply have to go in your « Profile » and click on the close account link at the bottom of the page.

 

 

How to contact Sunrios?

You didn't find the answer in the Frequent Asked Questions (FAQ) or you would like to contact us?  You simply have to e-mail us by clicking here!

QUESTIONS ON THE BUY SECTION

 
 
 

How to search efficiently?

To search efficiently a product, we have put different level of precision. Each time you refine your selection, the counter show you the matching products. You can also use the advanced search to precise your budget and use keywords. Since a majority of merchants provide descriptions of their products in English only, we strongly recommend using English keywords. You can also specify your favorite brands and merchants and use the sorting and filters functions.
 
 

How to use the sorting and filters functions?

You can sort your results in ascending or descending prices. You can also filter your search to only see products on sale, to view products with a positive trend (price below our "Fair Price") or to see only GREEN Products.
 
 

How do you determine GREEN Products?

By identifying the GREEN Products, we try to bring out the best alternatives within a category. To be identified as Green, a product may meet one or more of the following criteria:
  • Products made of natural, organic, sustainable, renewable, recycled or non-toxic raw materials
  • Manufacturing a product not tested on animals or whose packaging is minimized
  • Using the product that reduces waste, reduces energy consumption or reduces the toxins in the environment
  • A product that is biodegradable or recyclable
 
 

What is the « Fair Price »?

Sunrios keeps the price history of each product. By many calculations, we are able to show you what we believe to be the "Fair Price" for the product you are looking for. You can see if you enjoy real savings, if you should expect a better offer or if you should find another product.
 
 

Are my purchases done with Sunrios or with Merchants?

Sunrios is a search engine. Once you have selected the product you want, you are redirected to the website of the Merchant offering this product. All transactions are made directly with the Merchant using their purchasing policies.
 
 

There is a different between the price on Sunrios and on the merchant website, which one is the right price?

It is possible to find differences between what is on our site and what is on the site of a Merchant. The information on the site of a Merchant is always the one you must rely. If you enter with the free tour on our website, prices are by default those of the Merchants. If you log in, Sunrios converts the prices in your currency. However, this is an estimate since we update the prices twice a day and it could have a delay before the Merchant passes the transaction.
 
 

How to change the currency?

If you enter with the free tour on our website, the default currency is the one of the Merchant. If you log in, prices are converted into your preferred currency. By default, your currency corresponds to your country of residence, but you can change the currency by going to your "Profile".
 
 

There is more products when I enter with the free tour than when I log in, why?

When you enter with the free tour you see all the products in our database.  When you log in, you see only the products that can be delivered in your country.
 
 

How much does it cost for shipping and duties?

The shipping and duties fees vary greatly from one product to another. Shipping fees depend on the size and the weight of your package, the place of departure and arrival of product and the price policy of each Merchant. The duties fees depend on country of manufacturing, country of origin and country of destination. Many Merchants offer a shipping calculator directly on their website (the duties fees generally don’t be part of the calculation). It is strongly recommended to read carefully all purchasing, shipping, return and warranty policies before making a purchase. If you still have questions you can contact the Merchant by mail or phone.
 

 

If I want to return a product, how do I proceed?

All transactions are made directly with a Merchant and not with Sunrios. If you wish to return a product or for any question of customer service, please review the policies of the Merchant concerned on its website and in need you can contact them by email or telephone.

 

 
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